Return Policy

Thank you for your purchase!

We hope you were satisfied, however, if you would like to return your purchase, you may do so for a refund only. Please see below for more information on our return policy. 

Return Requirements

All returns must be postmarked within thirty-five (35) days of the purchase date. Products must be returned in new and unused condition, in original packaging, with all original labels attached.

Return Process

Please contact our Consumer Care Team to ensure we service your return in the most appropriate manner.

Please note, you will be responsible for all return shipping charges. We advise that you use a trackable method such as USPS, UPS, FedEx and to access and provide the shipment tracking once available.

You can reach us here.

After contacting us and obtaining return authorization, please ship the item to the following address:

Kao USA Inc.

Attention: Consumer Returns

2535 Spring Grove Avenue, Cincinnati, OH 45214

Please note, all returns are subject to a restocking fee if items are returned used/opened, returned due to a bad address, or refusal.

Exceptions

Used/Opened product cannot be returned.

Defective/Damaged Product

If a received item is defective or damaged, please contact us directly to arrange a refund or replacement. Please note, images may be required for all claims of defect and damage.

Refunds

After receiving your return and inspecting the condition of the item, we will process your refund. Please allow seven (7) business days from the receipt of your item to process your return. Please allow 5-7 business days for the funds to appear to the original form of payment, depending on your financial institution. You will be notified once the refund has been initiated.

Cancellations

Cancellation requests may be submitted during normal Monday-Friday business hours 8am-4pm CST, however, we cannot guarantee order cancellation.

Once orders are received into our shipping department, orders can ship immediately upon receipt therefore making the opportunity to cancel the order on our end very unlikely. In this case, a return authorization will be needed. *

*In cases where we can process a return to sender, we can provide such service for a 30% restocking fee, taken from your total refund.